General Manager - Warehouse Operations - eCommerce

- Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills

- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality

- Experience defining projects, collecting requirements, designing process solutions

- Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences

- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback

- Map business requirements, understand business process, study and analyze workflows, design solution

- Effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities

- Prepare & Implementation of Warehouse Operations Standard Operating Procedures (SOPs)

- Understanding & Defining of Warehouse Operational Goals & KPIs .

- Effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities

- Implementation of Good Warehouse Practices, Health & Safety norms and Internal Audit Procedures

- Warehouse Cost Control Management

- Would be responsible for sending out Shift Wash reports at end of each shift.

- Managing Monthly Operational review & scorecard

- Tracking and evaluating Service partners KPIs along with measurable

- Escalations of deviations through proper matrix and take necessary preventive measures

- Validation and on time renewals of service provider's agreement based on the renewal cycle

- Timely Execution and Flawless fulfillment of customer orders

- Coordinate with the Operation Team / Service partners regarding on time order processing

- Close analysis and tracking of the lead time adherence for Order to Shipping

- Effective inventory management within the eligible or Nil deviations and Damages

- Reconciliation of Month end Audits deviations found With the concerns & Follow up actions based on Findings

- Managing the Daily Operational related issues for avoid the Business RISK

- Excellent Coordination and alignment with internal stakeholder & External Stake holders.

- Ensure on time Inward & Put away of the stocks to make Inventory available for Customers

- Prepare and circulate all MIS's on time as per management guidelines and processes

- Effective management skill to encounter day to day operational challenges

- Would be able to take decisions on processes & systems with approval and consent of the reporting managers

Prefer Candidates from Tier- 1 Colleges and from e-commerce/retails/logistics company.