General Manager/Vice President - IT Infrastructure - BPO/ITeS

1.Past experience of managing a team of 50 to 100 with various skills in IT Infrastructure domain at different level (Citrix/VMWare /Wintel/NW), preferably in desktop virtualization

2. Process understanding of ISO20K /ITIL

3. Understanding of infrastructure monitoring tools

4. Good understanding of Wintel and Virtualization technologies

5. 24- 7 Support Environment Management

6. Manage the IT Infrastructure for Desktop Virtualization (Citrix/VMWare/Microsoft, on-premise & Cloud)

7. Managing a team of 100 of Citrix/VMWare /Wintel/NW domain at different levels (L1, L2, L3 & L4, OMs)

8. Build & Manage processes for the smooth running of operations (BAU)

9. SLA Management /Availability Management /Capacity

10. Infrastructure compliance management and governance

11. Adoption of new technology /automation in BAU

12. NOC operations management - monitor of infrastructure

13. Responsible for AMC Management of IT infrastructure (including Software)

14. OEM Management (Microsoft, Citrix, VMware, Nutanix etc)

15. Team Productivity management

16. Managing of Cost of Delivery (support cost)

17.Cost optimization with innovation

18. Defining, monitoring and managing the KRA for the team

19. Upskilling and training of team

20. 24- 7 Support Environment Management

21. Team Mentoring /Coaching

22. Expectation Management

23. Escalation Management

24. Senior stakeholder management (IT Heads/CIOs)