Managing Partner at InnoQuest Consulting
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General Manager - US Healthcare Operations - Provider Domain - BPO (15-19 yrs)
A leading BPO with 40000 employees across the globe is looking out for following role in their team
Job Responsibilities
- Lead Operations and P&L for the assigned projects.
- Understand all binding laws and regulations related to the project.
- Developing in-depth knowledge base among the team members relating to domain and process.
- Responsible for driving quality improvement initiatives to ensure avoidance of penalty.
- Attrition Management
- Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.
- Conduct individual performance reviews and propose the required action plan.
- Active involvement in disciplinary issues arising out of the team.
- Ensure project meets all the required Quality parameters - internal and external
- Implement efficiency improvement projects by deploying lean sigma methodology
- Monitoring and assisting the quality of the work done by the team.
- Co-coordinating with the client on process related issues and updates.
- Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.
- Client co-ordination on overall process progress and monitoring of issues.
Desired Profile-
- 15+ years of hard core BPO US Healthcare RCM operations experience. Should have experience into transition and have work exposer towards RFP/RFI.
- Experience in handling the end to end operation - P&L, SLA, Client Management.
- This role be in a capacity to handle the overall site.
- Provider line of business experience is a must.
- Good communication skills, inter personal skills and excellent team handling skills.
- Ability to work with a diverse population.
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