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IT Recruiter at Quadrangle
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General Manager - Transitions - F&A Domain - BPO (12-18 yrs)
Must have working knowledge into Transaction into F&A Domain
- At least 12-17 years of experience in a BPM / BPO company
- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions
- At least 5 years of intense customer facing roles
- Lead large/multiple transitions of clients processes
- Thorough project planning and reporting to clients, internal stakeholders and transition leaders
- Thorough and proactive project review - Risk, Issue, escalation and milestone management
- Identify areas for efficiency improvement and implementing the same
- Build close rapport with key internal stakeholders and clients
- Manage project escalations and conflicts in projects
- Mentor and coach direct reports to aid in their development
- Strong focus on positive transition outcomes:
- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
- Customer Experience - understand client needs, wants and expectations and manage them effectively
- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
- Required to lead multiple initiatives / projects concurrently (where applicable)
- Compliance and continuous improvement to the WNS Transition Methodology
- Respond to RFI/ RFPs along with the solutions team
- Able to take on additional responsibilities in the transition function (e.g. capability building)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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