General Manager - Transitions - F&A Domain - BPO

Must have working knowledge into Transaction into F&A Domain

- At least 12-17 years of experience in a BPM / BPO company

- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

- At least 5 years of intense customer facing roles

- Lead large/multiple transitions of clients processes

- Thorough project planning and reporting to clients, internal stakeholders and transition leaders

- Thorough and proactive project review - Risk, Issue, escalation and milestone management

- Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects

- Mentor and coach direct reports to aid in their development

- Strong focus on positive transition outcomes:

- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience - understand client needs, wants and expectations and manage them effectively

- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Required to lead multiple initiatives / projects concurrently (where applicable)

- Compliance and continuous improvement to the WNS Transition Methodology

- Respond to RFI/ RFPs along with the solutions team

- Able to take on additional responsibilities in the transition function (e.g. capability building)