Director at Antrors HR Solutions
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General Manager - Strategy - ITeS/BPO - IIM/FMS/ISB/MDI (7-14 yrs)
Role : General Manager -Strategy ( ITeS / BPO)
Location : Delhi NCR / Mumbai / Pune / Bangalore
Job Description :
- Undertake research on emerging themes/areas and develop points of views for using in internal and external forums.
- Conduct competitive intelligence assessments to gauge the moves by other players in the industry.
- Gather internal and external quantitative and qualitative data and analyze them to drive deeper insights.
- Collate internal financial data and be able to develop and understand business case for various initiatives.
- Consolidate, analyze, synthesize and manage content for various strategy deliverables.
- Mentor & Create Go to Market, Business Development, M&A Strategies for Customer Experience Practice
- Independently and with minimal supervision create and design transformative roadmaps and strategies for customer experience portfolio
- Knowledge of new age digital technologies, analytics & automation tools enhancing customer experience
- Manage all digital marketing initiatives
- Program manage incubation of new business through innovation/theme-based initiatives
- Ability to think out of the box, challenge the status quo and think 'Entrepreneurial' is a key personality trait for this role
Educational Qualification / Work Experience :
- 7-14 years of experience in Consulting /Strategy/BPO / Founder's office role
- Should be MBA from top tier institutes (IIM/FMS/ISB)
- Team Management experience for 5-10 Consultants/Sr Consultants
- Effective organisation and time management skills with the ability to work under pressure and adhere to deadlines
- Good understanding of Data Analytics and use of data to drive business outcomes
- Experience in conducting fact-based business research.
- Proven ability of using data to tell stories and influence with Consultative and solution focused mindset
- Exceptional relationship management, influencing, presentation and communication skills
- Self-motivated, thriving in a fast-paced environment; outcome focused.
- Ability to collaborate across functions and geographies