General Manager - Solutions Team - Domestic BPO

Candidates from DOMESTIC BPO, PRE SALES, SOLUTIONS TEAMS WILL BE PREFERRED.

Position- GM Solutions- Domestic BPO / KPO

Educational Qualifications - Graduate/ Post Graduate

Location -Mumbai

JD

- Owning the solution design in response to RFP/RFI request and Provider business process services

- Deliver solutions and interact with CXO level and key leaders in presenting and detailing the value proposition for the customer

- Front end client discussions with a consultative approach

- Support Sales directors with sales pitch documents

- Working with Transition & operational teams to communicate client expectations for service delivery post deal closure

- Carry out market and competitor analysis to benchmark in-house solutions and suggest continuous improvements

- Willingness to travel as required

- Reports to the Head of Sales Support and Solutions

Work experience

- Minimum 4+ years of solution experience

- Hands on understanding of RPA platforms and other technology trends

- Well-developed knowledge and understanding of marketplace

- Experience in cost estimation and pricing for outsourcing and offshoring of processes

Skill sets -

- Strong front ending skills

- Excellent communication, Interpersonal and presentation skills

- Ability to establish effective cross-functional partnerships and relationships at all levels in a highly collaborative environment

- Ease in understanding and translating client requirements

About Client

- The client is a leading global business process outsourcing company. The client is a 5 bn. global outsourcing and business services company with 70k+ staff across the globe servicing BFSI, Insurance, Retail, Travel, Transportation, Hospitality, Telecom, Healthcare, Utilities, Public Sector and Government. With delivery centers across the globe, their India presence is marked by 3 delivery centers in Mumbai, 3 in Chennai, 2 in Delhi apart from their vast coverage of B and C cities in domestic presence.