Principal Consultant - Leadership Search at TGC Consulting
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General Manager - Service Delivery - Broadband & Digital Services (14-18 yrs)
General Manager - Service Delivery (Broadband and Digital Services)
Manage a team :
Expansion : Build coverage across the city
Deployment : Connect customers
Fault repair : 24/7 resolution of field issues affecting customers services
- Preventive maintenance of elements
- Audit
- Fiber maintenance
Essential :
- Understand and support end to end business operations
- Coordinate and own sales and operations outlook of the business
- Drive deployment of end subscriber connectivity
- Plan and build reach of the network
- Proactively and reactive address customer complaints
- Understand inquiry and lead management and support conversion of the same into revenue
- Plan and Review every operational and sub operational area
- Drive business efficiency through optimization
- Plan and Manage Internet Bandwidth optimally
- Effective management of outsourced operations
- Training all the employees and driving customer sat levels
Desirable :
- Proficiency in Data, Voice and Video technology / business
- Business P&L management expertise.
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