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18/11 Soujanya Prakash
Managing Director at T3Cogno Private Limited

Views:736 Applications:184 Rec. Actions:Recruiter Actions:129

General Manager - Service Delivery - BPO (15-20 yrs)

Bangalore Job Code: 1182131

General Manager - Service Delivery


Key Responsibilities:

- This position plays an integral part within the RCM practice.

- Leads the overall service delivery for one of the service lines.

- Will be accountable for the effective management of daily operations and delivery.

- Manage large groups of professional billers, coders, leads and managers and oversee operational activities to ensure customer service and quality expectations are met.

- Primary contact for coding questions relating to Client services and Operations. Will be required to work closely with the sales and transition team during POCs

- Review reports/ dashboard and investigate errors

- Understands quality matrices and work towards continuous process improvement

- Should manage multiple tasks and create solutions from available information.

Desired skills :

- Should possess good understanding of RCM practice and continuous improvement of delivery and quality

- Should possess good mentoring skills

- Should have exemplary interpersonal and leadership skills

- Should possess problem solving skills

Women-friendly workplace:

Maternity and Paternity Benefits

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