General Manager - Service - Automotive

- Responsible for after sales and service operations through dealers/ distributors/ OEMs.

- Responsible for monitoring & managing customer complaints in the Zone & timely response to the customers/dealers.

- Compilations & analyze product performance, feed back from the field, technical problems & to establish counter measures for improvements through close interaction

- Developing customer oriented service strategies/ policies, systems, dealer's infrastructure/ operational standards, customer loyalty programs (FSC) & customer friendly service network.

- Development & upgradation of dealers/ service center in the territory & to achieve best customer satisfaction level through effective implementation of company policies/ procedures & dealer operational standards.

- Providing training to the dealer's technicians/ staff, local mechanic meets to increase customer aspiration.

- Ensuring availability of genuine spare parts/Lubricants at the distributors/ dealer's point and achieving targets in spare parts & accessories at regional level.

- Warranty Administration of the Territory

- Upgrading of the dealers workshops

- Plan and execute achievements of targets for revenue generation through after sales service.

- Driving service excellence directly and also through a network of Service Dealers

- Managing the service function for this division on a Profit-Centre basis;

- Availability of technical support in line with quantum of Sales;

- Handling Operations related issues with a problem solving and practical approach to ensure Customer Delight;

- Providing support to Service team at Regional levels;

- Establishing a service network by appointing new team/dealers