Director at iReccon Software and Services Private Limited
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General Manager - Sales/Service - New Cars/Spare Parts (10-25 yrs)
The primary role of a General Manager (Sales or Service) is to manage the entire dealership or either Sales operations and achieve the overall dealership objectives of Customer Satisfaction & Business Results
DUTIES AND RESPONSIBILITIES
- Able to developed dealership business plan and departmental objectives.
- Ensure all dealership targets are achieved as per plan.
- Should be able to look at operations from macro perspective.
- Able to guide his Managers and provide them proper directions.
- Ensure all customers who come in contact with any dealership staff have a pleasant experience.
- Able to review various MIS reports and JD Power reports and takes necessary corrective actions.
- Improve SSI, RDI or any other customer satisfaction scores
- Meets customers and employees regularly to understand ground realities.
- Able to create a "customer friendly" culture in the organization.
- Have good contacts in the industry and business circle.
SKILLS REQUIREMENT
- Should be a strategist.
- Needs to be analytical.
- Good communicator
- Should be very good leader.
- Must be a good motivator.
- Should be good in public relations.
- Needs to be good organizer.
- Needs to manage time effectively.
- Must have business acumen.
- PC literate (MS Word, Excel, Power Point).
EDUCATION
- Graduate
- Engineering / Management qualification preferred.
EXPERIENCE
- Should have headed a small to medium business organization.
- Minimum 10 years in a role of a Manager.
- Automobile exposure preferred.
Kathir
7708502470
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