General Manager - Sales Contact Centre - Healthcare

- Responsible for looking after call center operations and deliver high productivity per agent through controlling, monitoring, analyzing & reviewing system.

- Prepare team's performance reports by collecting, analyzing, and summarizing data, analytics, and forecasting.

- Achieve Sales targets across all channels (Inbound and outbound calls) maintaining a high customer satisfaction score.

- A customer centric approach with focus on grooming team members to be expert in the product knowledge and customer service.

- Conduct a strategic review of performance on a regular basis to determine whether the team is meeting its short-and long-term objectives and contributing to the growth of the organization.

Desired Candidate Profile :

- 10-14 years of experience working in a similar role with a BPO/ Contact Centre/ e-commerce organization

- Must have Call center Operations (Sales) voice process experience.

- Scale up the process and put structure to entire sales and related processes.

- Strong Operations Management Experience with a large span of control.

- Strong Process Orientation with a very good understanding of Sales and Proven track record of managing large teams.

- Ability to operate in a fast-paced environment and mitigates risks.

- An ideal candidate would have a very strong customer focus and would work towards improving operational efficiency to ensure customer delight.

- Strong vision with interpersonal skills such as leadership, communication, persuasion, motivation, loyalty, and openness.

- Must be a professional of unquestionable integrity, credibility, and character.

- Excellent communication skills.