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General Manager - Quality/Process Excellence - BPO/ITeS (12-16 yrs)
General Manager - Quality/Process Excellence
- Create and Drive Process Excellence Roadmap & Projects & help Client organizations realize business objectives by driving Process Improvements, Analytics and other levers.
- Work closely with internal stakeholders and Client contacts to develop, co-create and lead their change journey across multiple accounts.
- Coach and Mentor process excellence experts to deliver on contractual and non-contractual Improvement commitments.
- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations
- Manage Quality team to deliver on client expectations of process effectiveness
- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
- Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
- Drive Quality Net Savings in the vertical.
- Drive VOC actionable across the team and maintain / improve scores.
- Contribute and present in client/customer reviews/meetings.
- Creating various approaches, negotiating and fostering relationships with internal and external partners
Qualifications :
- Lean Six Sigma Black Belt certification preferred but not mandatory.
- Relevant work experience in improving Travel processes with leading BPM/BPO organizations
- Graduate/Post-Graduate
- Business acumen and strong result orientation
- Excellent communication and project management skills
- Ability to create powerful presentations, business cases and white papers
- Very resilient and lateral thinking capability
- Strong stake holder and relationship management skills and dealing with senior executives
- Highly self-motivated, proactive and eager to develop new capabilities in evolving role
Preferred : Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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