Senior Executive - Talent Search at Global Professional Services
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General Manager - Quality - Black Belt - F&A Domain - BPO (12-17 yrs)
South Africa Candidates only
General Manager - Quality Black Belt Certified
Location: South Africa (Johannesburg)
Looking for Candidates who are currently in South Africa
Expertise in Process Excellence for F&A Domain; identify improvement projects which brings efficiency and effectiveness in the process
- Drive performance; advice and recommend performance measurement techniques, SLA tracking as per the predefined metrics and ensure SLA performance is achieved as per the agreed targets with the client
- Responsible for improving P&L for the account to meet the Margin commitment through process improvement initiatives like SU improvement, etc
- Responsible for ISO Certifications for the Account (responsible for Adherence and Norms)
- Drive projects / initiatives to achieve productivity committed to the client over the period of time;
- Change Management skills to tackle challenges faced during process go-live and stabilization period
- Permanent role Individual Contributor SA Salary
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