Director at AxmiYaN HR Solutions Pvt Ltd
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General Manager - Quality Assurance - International Voice Process - BPO (12-15 yrs)
General Manager QA ( Looking for candidates only from International BPO)
GENERAL Manager QA (For a Leading International BPO at INDORE MP
Candidate should be open to relocate Indore
- Certified Six Sigma Black Belt OR Green Belt
12-15 Yrs exp in BPO In International Voice Process
Excellent Communication skills
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
Should have worked on multiple client (International ) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
- Possess speed to delivery. Ability to collaborate and challenge in a consultative style.
- Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
- Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables - both as sole contributor and team deliverables
- Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.
- Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.
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