18/03 Abhranshu DasGupta
Director at AxmiYaN HR Solutions Pvt Ltd

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General Manager - Quality Assurance - International Voice Process - BPO (12-15 yrs)

MP/Indore Job Code: 676409

General Manager QA ( Looking for candidates only from International BPO)


FUNCTIONAL/ OPERATIONAL:

GENERAL Manager QA (For a Leading International BPO at INDORE MP

Candidate should be open to relocate Indore

- Certified Six Sigma Black Belt OR Green Belt

12-15 Yrs exp in BPO In International Voice Process

Excellent Communication skills

- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

Should have worked on multiple client (International ) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.

- Possess speed to delivery. Ability to collaborate and challenge in a consultative style.

- Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

- Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables - both as sole contributor and team deliverables

- Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.

- Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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