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11/09 Shirish Rao
Director at Zalent Consulting Pvt Ltd

Views:2768 Applications:40 Rec. Actions:Recruiter Actions:33

General Manager - Operations - US Taxation - BFS (10-15 yrs)

Mumbai Job Code: 742121

Essential Functions :

- Oversee functioning of entire operations and related departments

- Providing MIS/Status reports to Management

- Provide leadership, management & vision necessary to ensure that company has proper operational controls and systems in place to effectively grow the organization.

- Collaborate with management to develop & implement plans for operational infrastructure, processes and personnel designed to accommodate the rapid growth objectives of the organization.

- Act as a lead client coordinator through direct contact with client & the core management team.

- Assign responsibilities based on priorities, work load and experience

- Responsible for the measurement and effectiveness of all processes both internal & external with relevant reports to support the outputs.

- Takes necessary corrective and / or preventive actions & compliance of customer requirements

- Manage & Improve Customer Satisfaction, feed-back, review and implementation of customer suggestions

- Motivate & lead a high performance team, attract, recruit and retain required members of the operations team.

- Co-ordination of Quality Management Systems and suggestions to Management for continual improvement.

- PMS execution for staff members with the core executive team.

- Ensure proper implementation of Information Security Controls

- Work with other cross functional teams to get required results for productivity.

- To enhance the spirit of cross training amongst the large group of personnel involved in ancillary work supporting tax preparation.


- Clients/People Management

- Good Project Management, Project Transition skills.

- Leadership skills

- Creativity and out of the box thinking

- Strategy development

- US Taxation Exposure


Women-friendly workplace:

Maternity and Paternity Benefits

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