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02/06 Rupamita Gupta
Senior Recruiter at Credence HR Services

Views:209 Applications:56 Rec. Actions:Recruiter Actions:38

General Manager - Operations - US Residential Mortgage (14-25 yrs)

Hyderabad/Mumbai Job Code: 932343

GM Operations _ US Residential Mortgage


Essential Functions:

- 14+ years of relevant Experience in US residential Mortgage domain

- Ability to drive strategic initiatives of the organization across his span

- Innovative thought process to drive process efficiencies

- Coach & mentor leadership for improved performance.

- Maintain Excellent Client relationship to help mine opportunities to grow the account

- Maintain a database to track all customer complaints/ process issues and causes and drive actions to minimize them

- Ensure Compliance and controllership

- Develop performance standards, metrics and goals and manage the achievement of those goals

- Manage administrative functions of the team: job reviews, interviewing, team meetings, etc

- Help develop technology advancements and process improvements

Competencies / Qualifications / Requirements:

- 15+ years team leading big teams

- Excellent customer service skills

- Ability to analyze problem situations, take ownership and resolve

- Strong management/people skills

- Excellent communication skills - both oral and written

- Management and/or project experience

- Good analytical skills

- Conversant using MS Office - PowerPoint, Excel and MS Word

- Familiar with essential processes of Ops functional areas and able to work cross functionally

Desired:

- Certification in PMP, Analytics

- GB or BB Certified

- A comprehensive understanding of platforms- UI, AA, AI

PROCESS NAME: Mortgage Servicing

LOCATION: Mumbai

PROCESS COMPLEXITY LEVEL :

3 (Complex, requiring judgment. Has role in rule based decision-making and multitasking?)

SPAN OF CONTROL:

500-700 General: A jobholder in this role will have key accountabilities for the day to day delivery of Customer Satisfaction whilst leading a highly productive and motivated team.

Women-friendly workplace:

Maternity and Paternity Benefits

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