General Manager - Operations - Healthcare  Confidential :  Interested candidates please apply and we can discuss the JD over email / call  Location for this opening is Chennai and the selected candidate will be responsible for Healthcare operations across 3 sites i.e. Chennai, Mumbai & Delhi.  RCM - Mandatory   MAIN RESPONSIBILITIES / ACCOUNTABILITIES:  FUNCTIONAL/ OPERATIONAL :  - Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.  - Identifies causes for non-achievement of SLAs, develop solutions and execute the same.  - Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with the client to investigate causes for performance deviations.  - Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.  - Develops strategic & tactical plans to identify, analyze and effectively respond to client needs, emerging trends and best practices.  - Conducts dip checks of parameters that impact performance & data integrity.  - Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics, and reports) and recommends solutions.  - Monitors compliance adherence through timely audits, generating awareness on the floor etc.  - Understands client's processes and suggest modes of value addition.  - Looks for additional revenue generation opportunity and plays an active sales role for the business.  Information Security:  General Security Responsibilities :  - Adhering to Information Security Policies and Procedures  - Ensuring compliance with Information Security Policies and Procedures.  Specific Security Responsibilities :  - Ensure reports comply with the security policy and procedure  - Understand and Comply with Information Security Policies and Procedures, and report all security incidents.  - Ensure the audit non-compliances are fixed within the stipulated timelines.  - Protect information entrusted to you.   - Follow the information labeling and handling procedures based on the classification level of the asset.  - Follow the Clear Screen and Clear Desk Policy.  - Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.   - Comply with the Non-Disclosure Agreement.  TEAM RELATED :  - Manages performance of individual Ops/team managers through performance management, career planning strategies and sharing of best practices, therefore managing the performance of the entire process.  - Responsible for attrition management and arranging for backfills on a timely basis.  - Works closely with HR to ensure high employee morale and retention initiatives.  - Conducts skip level meetings at regular intervals to address concerns, if any.  - Responsible for staff performance, compensation, and rewards & recognition programs.  - Sets KROs for the team and ensure KROs are aligned to client SLAs and overall organizational goals.  - Coaches and mentors subordinates.  CLIENT SPECIFIC / ORIENTED:  - Manages client / internal review calls and handles escalations  - Manages Client expectations and ensures Client satisfaction.  OCCASIONAL RESPONSIBILITIES:   - Ensures adherence to norms specified by COPC certification and ISO270001 specifications  - Drives quality initiatives such as Six Sigma to ensure continuous improvement  - Provides reports on the process metrics and employee performance to the Top Management  - Conducts regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are met  - Responsible for budget management & cost control measures  - Manages various training namely, V&A, Process, Upskill, and Refreshers  - Conducts forecasting of business flow  - Adherence to norms specified by COPC certification and ISO 27001 specifications.  QUALIFICATION (Education): Graduate from a recognized Institute or University in any discipline.  DESIRED YEARS OF EXPERIENCE: 15 to 18 years  DESIRED INDUSTRY EXPOSURE :  Minimum 8 years of work experience in US Healthcare  Understanding of the entire Revenue Cycle Management  Understanding of the provider space apart from payor  DESIRED ROLE EXPOSURE :  - Ability to handle large operations.  - Demonstrated team/client handling skills in the past.  - Deployed transformation and projects  - Deployed RPA  MANDATORY SKILLS / PROCESS ABILITIES SKILLS PROFICIENCY REQUIRED (HIGH / MEDIUM/)  Computer Skills:  - Familiar with Windows Operating Systems  - Proficient in MS Office High  PROCESS ABILITIES  Knowledge of the complete Revenue Cycle Management High  COMPETENCIES CRITICAL FOR THE ROLE (BEHAVIORAL):  COMPETENCY :  - Decision-making - Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions Demonstrates objectivity and high quality in decision-making. High  - Customer Focus - Delivers a customer-centric culture in the organization. Proactively anticipates and provides holistic solutions to delight customers. Responds to customer expectations and improves customer satisfaction indices (CSI) better than the market. High  - Enabling People Performance - Jointly develops clear roles, challenging goals, expectations, and accountabilities for people. Creates an enabling work climate. Allocates resources and supports people to succeed. Demonstrates faith in peoples- capabilities and motivates them. Monitors performance and celebrates achievements. High  - Communication and Networking - Communicates clearly, fluently and in a compelling manner to create understanding. Actively listens to people to understand and seek feedback. Ensures application of the fair process. Establishes long-term networking with significant external business partners and stakeholders for business gains. High  - Team Leadership - Shares a clear vision. Motivates, inspires, influences and pushes people to attain team goals. Walks the talk and shares credit for success and takes accountability for failures. High  - Leading Change - Is a catalyst for major change. Gets buy-in from seniors. Communicates and listens with empathy to overcome resistance. Sets up systems to hold gains. Medium  - Coaching and Mentoring - Believes that each individual has unique strengths and talents. Believes that people can develop their capabilities. Personally, invests time in coaching and mentoring to develop his people. Provides constructive feedback. Medium  - Ownership and Accountability for Results - Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement. Medium

Chennai

General Manager - Operations - Revenue Cycle Management - Healthcare 

General Manager - Operations - Revenue Cycle Management - Healthcare  ,Job Description for General Manager - Operations - Revenue Cycle Management - Healthcare  in Etaash in  Chennai for (14-15) years of experience. Apply Now!

Job Description for General Manager - Operations - Revenue Cycle Management - Healthcare  in Etaash in  Chennai for (14-15) years of experience. Apply Now!