General Manager - Operations - Retail

Job Summary:

We are seeking a highly motivated and detail-oriented professional to oversee the P&L management and day-to-day operations of our retail stores.

The ideal candidate will be responsible for driving profitability, optimizing operational efficiency, and ensuring exceptional customer service across multiple store locations.

This role requires a strong understanding of retail operations, financial acumen, and the ability to lead and inspire teams.

Key Responsibilities:

P&L Management:

- Monitor and analyze store-level financial performance, including revenue, costs, and profitability.

- Develop and implement strategies to achieve sales targets and margin improvement.

- Identify cost-saving opportunities and control operational expenses (e., labor, inventory, wastage).

- Prepare and present monthly P&L reports to senior management, highlighting key trends and actionable insights.

Store Operations:

- Oversee the daily operations of retail stores, ensuring compliance with company standards and policies.

- Optimize inventory management to minimize stockouts, overstocking, and shrinkage.

- Ensure efficient supply chain management for FNV and other perishable goods to maintain freshness and reduce waste.

- Implement and monitor standard operating procedures (SOPs) for store operations, including staffing, customer service, and merchandising.

Team Leadership & Development:

- Lead, train, and motivate store managers and staff to achieve operational excellence.

- Conduct regular performance reviews and provide constructive feedback to improve team productivity.

- Foster a culture of accountability, teamwork, and customer-centricity.

Customer Experience:

- Ensure a high standard of customer service across all stores.

- Address customer complaints and feedback promptly to maintain customer satisfaction and loyalty.

- Monitor and improve the in-store shopping experience, including store layout, product availability, and cleanliness.

Compliance & Safety:

- Ensure compliance with health and safety regulations, particularly for FNV and perishable items.

- Maintain adherence to local laws and company policies regarding food safety, labor, and retail operations.

Qualifications:

- Master's/Bachelor's degree in Business Administration, Retail Management, or a related field.

- Minimum of 8-15 years of experience in retail operations, preferably in FNV, supermarkets, or grocery chains.

- Strong understanding of P&L management, financial analysis, and budgeting.

- Proven track record of driving sales growth and operational efficiency.

- Excellent leadership, communication, and problem-solving skills.

- Proficiency in retail management software and MS Office (Excel, PowerPoint).

- Knowledge of inventory management systems and supply chain processes.

Key Competencies:

- Financial acumen and analytical thinking.

- Strong organizational and multitasking abilities.

- Customer-focused mindset.

- Ability to work under pressure and meet tight deadlines.

- Strategic thinking and decision-making skills