General Manager - Operations - Personal Loan - NBFC

GM Operations - Personal Loan

Job Title : GM - Operations

Department : Personal Loan (Unsecured Loan)

Reporting Person : SGM - Personal Loan

Qualification : Graduate / Post Graduate

Experience : 10 - 15 Years

- Experience in the relevant field with NBFCs

Job Objective : 

- Lead the field team for smooth functioning of business with quick TAT.

- Act as intermediary and coordinate with other functional heads/ departments of the division/ company

Key Responsibilities / Duties :

- Customer Servicing, cash/cheque transactions in system with proper reconciliation.

- Comply with company strategic processes such as NACH, ECS, loan servicing, E-Mail, Stale Cheque cases, clearances etc.

- Disbursement of Products within defined TAT and ensuring all the files are disbursed as per TAT and Policy.

- Handling of post disbursement activities.

- Resolution of customer complaints within TAT / meeting the customer requirements.

- Maintenance of Proper records for Audit purpose.

- Ensuring that there is NIL Discrepancies in loan documents.

- Ensuring documents are correctly stored.

Personal Traits :

- Self-starter, Team leading ability, Willingness to go an extra mile, Deliver on deadlines, Ability to align to the company's culture, Team player.