General Manager - Operations - Insurance Domain - BPS

Need subject matter expert-Insurance Domain



Process Management :

- All aspects of operations management oversight including work completion, SLA adherence and staff management

- Weekly and monthly reporting, both within and Client business

- Escalation management

- Prepare and execute any ramp up within the business

- Ensuring team is adequately trained for operations and is kept updated with latest updated and knowledge

- Provide coaching and guidance to the teams for continuous improvements

- Responsible for independently running process improvement projects and provide tangible gains to the process

- Ensuring adherence to controls

- Functional and Domain knowledge