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24/06 Pramegh Sangle
Associate Manager at Michael Page

Views:587 Applications:132 Rec. Actions:Recruiter Actions:56

General Manager - Operations - Hospitality/Luxury Hotels (10-20 yrs)

Mumbai Job Code: 830103

PLEASE NOTE : ONLY GMs/ RDMs/ HOTEL MANAGERS FROM LEADING 5 STAR OR 4 STAR HOTELS ARE ELIGIBLE FOR THIS ROLE (MANDATORY REQUIREMENT)

The General Manager - Operations (Hospitality) is responsible for all aspects of operations in hospitality business, customer service and guest relations management. He/She will provide leadership and strategic planning to all departments in support of our service, culture, maximized operations and guest satisfaction.

Culture Building:

- To be a brand and culture champion by promoting a 100% commitment to ensure the bespoke experience for all our guests

- To set the culture of service for the brand

- To create an inspiring team environment with an open communication culture

- To set clear goals and quarterly targets

- To monitor team performance and report on metrics

- To create values & set up high performance and motivation standards

- To discover training needs and build out training programs

- Recognize high performance and reward accomplishments Infrastructure & Operational set-up

- To oversee the Infrastructure & Operational set up in all new markets for all projects

- To ensure full compliance to be followed for all projects operating controls, SOP- s, policies, procedures and service standards.

Customer service & guest relations management

- Ensure all teams optimize Guest Satisfaction

- To reinforce and set up a culture to attend all customer relationship and interactions

- To monitor overall customer satisfaction following up satisfaction survey results, comment cards, emails, letters and phone calls F&B Platform

- To setup F& B Platform: - including Planning, Research, Budgeting,

Team building, CAPEX & Execution.

- Streamlining the process of handling Food and Beverage operations, Housekeeping, Repair & Maintenance of villas

- Build Teams and set systems for world class housekeeping, maintenance of villas

- To strengthen the standards of repairs and cleanliness of all properties to ensure optimum upkeep and repair, room cleanliness and overall standard property appearance

- To formulate a process in all aspects of room's reservation and revenue management systems directed toward the maximization of profit

Women-friendly workplace:

Maternity and Paternity Benefits

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