General Manager - Operations - Hospital

General Manager - Operations

The ROLE :

- The SOO is responsible for the smooth and efficient operation of the Hospital as well as the related resources associated with the hospital operation.

- The SOO provides management oversight for the development of high-quality, cost-effective, and integrated clinical programs within the hospital.

- The management portfolio held by this leader is notably diverse, with corresponding broad organizational implications and complexity, characterized by substantial scope of responsibility in this respect.

- The COO will exercise management responsibility over the hospital, ensuring efficient services that are designed to meet the needs of patients, physicians, public, and staff.

- Reporting to the top management, the Senior Operating Officer is a key member of the executive team whose primary role is to inspire and lead the clinical staff of our Hospital.

- The goal of the SOO is to ensure timely access to high quality medical care for patients through clinical systems improvements, recruitment and retention of providers, supervision of associates, and oversight of the quality improvement initiatives.

- Provides reports to Board of Directors regarding clinical actives. In addition, the SOO provides clinical expertise and leadership in the design and implementation of new projects and innovations at the Hospital.

Management Responsibilities :

- Provides leadership and expertise for Hospital quality and clinical effectiveness.

- The SOO will evaluate and optimize the care management approach, process of disease management, patient satisfaction, patient safety and develop processes to assure appropriateness of care including length of stay and ancillary resource utilization.

- Partners and collaborates with the staff and management team, facilitating teamwork and shared goals. Help represent staff viewpoints to administration and relay administrative views to staff.

- Develops a clinical decision support system to access utilization, quality and cost data. Provides strategic leadership by focusing teams and organization units on visions and distinctive strategies that result in excellent short and long-term performance in clinical, service and financial outcomes. Integrate evidence-based clinical practices wherever possible, building this into new and existing patient care delivery systems.

- Leads the Quality Review Committee in achievement of clinical outcomes, and achieving best practice goals. Work closely with the Nursing Director and Chief Administrative Officer to achieve effective care management processes and develop new initiatives to improve clinical quality.

Clinical Duties :

- Provides for the diagnosis and treatment of health center patients within the scope of his/her license to practice medicine.

- Provides follow-up on patients seen including chart notations, lab review, and referrals to specialists.

Qualifications :

- Medical license and good standing within the Medical community.

- Masters Degree in Health Administration or similar training is desirable

- Minimum 5-years experience in a leadership position

- Demonstrable leadership role and achievement in a complex healthcare delivery system.

- Experience in fiscal accountability and budgeting.

- Knowledge and experience of quality infrastructure is needed, including how to develop and implement decision tools, clinical protocols and guidelines, care management programs, and outcome measurement assessments.

- Needs working knowledge of information technology, including statistical analysis, clinical epidemiology, and medical informatics; understanding of best practices and how to successfully introduce information technology into clinical practice.