General Manager - Operations - Fleet Manager

Key Responsibilities :

- Lead Manpower forecasting for delivery. Build and execute it as process with city growth, marketing initiatives and other variables as inputs

- Lead hiring initiatives at city levels to ensure low drop offs, high turn up and better quality of FTEs

- Build career development programs for the fleet to build field organization bottom-up

- Build and implement escalation matrix and action chart for customer complaints and ensure timely resolution to issues

- Lead COD process of collection and reconciliation for all cities

- Lead rider engagement exercise for all cities. Take rider grievances as input source and feed into cities to drive improvement in Customer service

- Lead insights at micromarket level on poor rider retention and execute city specific projects to mitigate it

- Lead training and development for fleet to ensure best in class customer interaction

- Lead Onboarding, relationship management and sourcing of FTEs with manpower contractors

- Manage seamless supply of workforce on field and build inventory of contracts basis region, price & expertise

- Design and implement RnRs for fleet coordinating with City Ops

Role Requirements:

- 5-8 years of experience in operations .Previous experience in supply chain/logistics preferred

- Graduate from tier-1 College. MBA preferred

- Sound business understanding

- Entrepreneurial bent-of-mind. Ability to handle ambiguity

- Excellent communication skills

- Previous experience on working on large sized team

Note : Maximum 8 years of experience