Job Code JC/2090 Process Operations Gender Male / Female No. of Positions 1 About Process Manage service delivery, resources, processes and systems to ensure customer deliverables are met as per Service Level Agreements for all the India locations (including the partner sites). - Create and maintain seamless, efficient, standardized operational processes that allow elimination of redundancies, standardization of procedures and maximization of performance - Continuously assess/evaluate the existing processes for improvement/enhancement - Work closely with the IT team towards implementation of automation solutions as applicable for optimizing service delivery and standardization of processes Title General Manager Operations Location Mumbai : Thane - Requirement 15+ years of experience in service industry of which recent 5 years in a leadership role in international Outsourcing/Shared Services environment - Excellent domain knowledge specifically in Financial Reporting, Accounts payable, Reconciliations, Accounts Receivables and Managed Payroll working in an automated environment, clear understanding of US GAAP and its nuances - Relevant experience which includes not only operations but project management and transitions specifically for US based clients - Proven commercial acumen including revenue and cost focus and ability to sift out commercial issues in every situation - Excellent customer relationship management skills to interact and manage multiple customers across the globe and handle escalations - Ability to quickly understand business problems and offer tailored solutions to clients - Excellent communication, presentation and negotiation skills - Proven ability and track record of team building, team training , delegation while retaining accountability and ownership - Exposure to core accounting platforms and workflow tools Education Post Graduate Shift timings US Shift - 5.30 pm onwards Transport Facility NA Salary Range Up to 35 LPA (Depending on Skills and experience) Weekly Off Saturday and Sunday Fixed off Age Between 35 - 45 years

Thane

Mumbai

General Manager - Operations - BPO/IT 

General Manager - Operations - BPO/IT  ,Job Description for General Manager - Operations - BPO/IT  in Catalyst HRS in  Thane Mumbai for (15-20) years of experience. Apply Now!

Job Description for General Manager - Operations - BPO/IT  in Catalyst HRS in  Thane Mumbai for (15-20) years of experience. Apply Now!