04/08 Roopshree
Principal Consultant at Nikos Consulting

Views:2110 Applications:817 Rec. Actions:Recruiter Actions:46

General Manager - Operations - BPO (10-22 yrs)

Overseas/International/Saudi Arabia Job Code: 838274

- Responsible for heading and providing functional leadership to the Business Managers and Centre Heads

- Handling multiple Clients across different verticals

- Responsible for handling operations processes and functions across various centers.

- Understand customer requirements. Develop solutions to address the business problem of the customer.

- Handle large scale program management including transitioning projects.

- Overall accountability for the entire BPO operations of multiple programs with multiple shift operations.

- To manage the operational activities and challenges and ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timelines.

- Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the BPO division through strategic interventions.

- Create, mentor and lead an effective team

- Effective long-term relationships with key members of the client team.

- Focus on areas of non-conventional growth and/ or revenue streams.

- Drive business and interfaces with the clients.

- Responsible for continuous business process improvements.

- People Development

- Product goals achievement

- Provide customer service expertise and thought leadership across processes

- Overall product positioning, Pricing and strategy

- Determining product roadmap

- Driving product improvements through Product benchmarking and analyzing market data and trends.

- Develop resource plans commensurate with project deliverables and work with Human Resources and Staffing to define and hire right skills for the product.

- Drive best practice sharing across all processes.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.