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Associate Consultant at RGF Select
Views:1680 Applications:154 Rec. Actions:Recruiter Actions:57
General Manager - Operations - BFSI (14-15 yrs)
1. Head over all P&L for the business Unit assigned & ensure Process Improvements, Technological advancements in process, TAT Management, Cost Optimization and Over Business growth
2. Optimizing Staff cost & Operational costs
3. Ensure that day to day operations are managed as under
a. TAT & Quality as per SLA
b. Number of Errors to be negligible
c. Timely & accurate Reporting / Management Information analysis - For Clients, Regulators, Management
4. Ensure Relationship Management with Client, Regulators, Investors & Internal Stakeholders.
Responsible for following :
a. Number of Escalations
b. Client feedback
c. Prompt qualitative response to query from Client/ Regulator
d. Manage Dash board of activities in time & take corrective action based on it
5. Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Attrition Management
Key deliverables:
1. Relationship management with various stakeholders like lead managers, RAIN members, and statutory and quasi legal bodies like SEBI, Govt., Stock exchanges and depositories etc.
2. Customer & investor satisfaction - Feedback & number of escalations
3. SLA management
4. Team management
5. Cost optimisation for team
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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