General Manager - Media Intelligence

- 15+ years relevant experience, preferably in managing content or research teams with exposure to news/events editorial activities. Team membership of multicultural teams / global teams is an advantage

- MBA or Master's degree in Management, Journalism or Mass communication

- Manage operations with experience in handling large volumes and dynamic resource allocation

- Plan, forecast and manage in a dynamic environment and prioritise the work according to delivery expectations

- Implement quality standards to achieve process excellence while identifying automation opportunities to reduce manual intervention and optimize cost & productivity

- Build awareness around MSA, validate the SOW / work orders and be commercially savvy

- Responsible for client satisfaction as measured through CSAT scores

- Participate in organizational initiatives such as recruitment drives, training programs etc.

- Ensure support structure is provided in terms of training, policy, quality etc. and ensures smooth flow of communication with Client vendor management team

- Deliver communication received from senior management to the teams though town halls, floor address-

- Meets with sector team leads / client vendor management team weekly (or as agreed otherwise), to review daily, weekly, monthly and quarterly status reporting across key metrics and KPIs, as well as any emerging issues, if any

- Extend support in managing client escalations and work across traditional functional boundaries to mitigate risks

- Ensure that the established governance/ control structure is well managed and driven across the process in scope

- Communicate and collaborate with internal stakeholders and clients (both at onsite and off-shore) to understand their pain areas-working to apply their insights to challenge and modify current approaches/ways of doing thing

- Support opportunity pursuits (differentiators, underlying risks, scope) and identify areas of value add that can be taken up for account mining

- Shape, drive and be held accountable for delivering significant strategic initiatives across broad scope/processes (s) in liaison with key stakeholders