General Manager - Media/Content Operation - BPO/KPO

Job Description

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams

- Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

- Participate in exploring solutions for problems and process bottlenecks

- Actively contributes to change implementation initiatives on the floor

- Reports issues related to problems/opportunities to transformation leaders

- Play pivotal role in executing transformation governance model to build the continuous improvement culture

Profile of Desired Candidate :

- Must be certified Green Belt or Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Must have experience in relevant domain & reputed KPO is preferred.

- Must have excellent analytical, presentation & communication skill Should be a self-starter