General Manager - Marketing - Retail

Overall Marketing Strategy for the Mall

- Formulate an overall marketing strategy for the Center in order to increase the trading density and maximize revenues.

- Responsible for the overall brand building, brand campaign by ensuring effective and comprehensive advertising and public relations plan.

- Develop a desired market positioning for the Center and drive all branding/ promotional activities around it in order to increase footfalls and enhance consumption.

- Formulate the marketing calendar for the year in terms of the marketing initiatives, branding, and promotional activities and ensure effective implementation of the calendar.

- Conduct periodic benchmarking with competition to identify and adopt industry best practices and innovative processes from overall customer experience perspective.

- Formulate the annual marketing budget on detailed revenue and expense projections; including Advertising, PR, Revenue Maximization & New initiatives.

- Review and finalize the creative campaign on a regular basis

- Drive the customer and retailers satisfaction surveys (CSI/RSI) on a regular basis and ensure the survey results are communicated to the teams and corrective actions taken to enhance the experience of customers and retailers.

- Ensure VM, D- cor, overall aesthetics of the mall is appealing to the customers.

Events :

- Formulate the annual events calendar at the beginning of the year in line with the center strategy and ensure effective implementation.

- Create unique properties, prepare and tie-up for events like Art program, large-scale music events, top artist international performance etc- and ensure they are effectively implemented.

- Assess the technical and commercial feasibility and finalize the various agencies for the purpose of execution of events (event management, creative agency etc.)

- Finalize the concept and objective of the event, brand guidelines, target group details, cost estimate, the layout of the advertising campaign etc.

- Conceptualize/ develop and review ideas for conducting revenue events within the mall, approve/finalize the potential client agencies and the rate cards for various types of events and signages.

- Ensure that all permissions/ licenses from local municipal authorities/ government and other regulatory bodies for events, signage's, hoarding and all other marketing interventions are in place, in coordination with the Liaison team

Advertising & PR :

- Responsible for developing the annual advertising plan, public relations plan and ensure a cost effective media buying, quality checks, standardization and periodical review

- Review and approve the Advertising and PR strategy, assess the credibility and commercial feasibility and finalize the advertising and PR agencies covering event implemented at the centers viz CSR initiatives, major launches of brands etc-

- Responsible for supporting and maintaining the favorable image of the brand by ensuring adequate media coverage at regular intervals

Digital Marketing :

- Advising and sharing the strategy with the digital team on the digital communication plan.

- Conceptualize and device strategy framework for various digital platforms.

- Responsible for Center's Digital Marketing initiatives -

Website Maintenance :

- Social Media Facebook Page Management

- Social Media - Twitter Page Management.

- Prepare a plan for Digital Online/ On ground events with the help of the Digital Agency.

- Design E mailers, Digital Newsletter (E - Vibes) and release them as per agreed schedules.