Practice Lead at Smart Source
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General Manager - Learning & Development - BPO (10-18 yrs)
Urgently hiring for General Manager Learning & Development with a Top BPO in Bangalore.
Need candidates having hardcore experience in BPO/Call Center Training.
APPLY ONLY AND ONLY IF YOU ARE AT NUMBER 1 OR NUMBER 2 IN HIERARCHY IN TRAINING DEPARTMENT.
AGE SHOULD NOT BE MORE THAN 44 YEARS
- Design, develop, implement and measure the effectiveness of state-of-the-art learning and development, customer service, sales training, and coaching programs.
- Leading organizational needs analysis and creating performance improvement solutions focused on talent capabilities, processes, engagement, and a talent management system implementation
- Drive ongoing learning needs analysis, design, scripting, development, assessment, implementation and evaluation of training materials to ensure alignment with business strategy
- Design and deliver, both in house and with expert third parties, solutions that include a blended approach to learning such as coaching, classroom training, experiential learning, distance learning, and online learning.
- Develop and manage a training budget
- Create and design the training vision to integrate business strategy to individual performance.