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05/09 Suraj Rajput
HR Executive at Bright Consultant

Views:2239 Applications:131 Rec. Actions:Recruiter Actions:1

General Manager - IT Operations - DTH (11-20 yrs)

Bangalore Job Code: 611292

Job Description:

- Responsible for day to day operations of IT Applications & Delivery.

- IT Applications delivery management/Releases.

- End to end management of application deliveries.

- Develops and maintains system documentation, run-books and production metrics reporting.

- Manage vendor support teams.

- Manage OEM Engagement.

- SLA Management.

- Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.

- Develops and maintains good relationships with lines of business.

- Owns Change Management Process

- Managing Partner development / design teams and stakeholder engagement

- Delivery within timelines and budget

- IT Applications Operations Management and Uptime responsibility

- Owns Apps 24 by 7 support

- Manage and Monitor Uptimes and availability

- OEM Engagements

- Capacity management

Primary skills

- End to end program management

- Expertise in Operations/Program management

1.Contact center/IVR/CTI

2. SMS Integrations

3. Java applications

4. CRM - Siebel

5. ESB - Redhat, IBM

6. Portals

7. Mobile Platform

8. Agile delivery

- Program Governance

- Team management

- Budget management

- Thorough understanding of software architectures and development methodologies.

- Possess the ability to translate business requirements into detailed design and development plans

- Knowledge of COTS/ SaaS/ Open Source solutions & Integration technologies and ISVs across the telecom O/BSS chain.

- Define the problem statement, evaluate multiple products and solution options and make recommendations.

- Mediate between internal business stakeholders and various Subject matter experts for the requirements freezing

- Manage the external vendor(s) in the related areas

Secondary skillset

- Excellent Interpersonal skills

- Analytical Abilities, a goal oriented work approach, high quality awareness, good team player

- Self-motivated, analytical, organized, detail-oriented, and ability to multi-task

- Experienced planner with the ability to adhere to timelines and meet deadlines

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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