General Manager - F&A Operations - BPO

- F&A Operations Experience across towers of P2P, R2R & O2C.

- Minimum span of control of 150

- P&L Management

- Third party exposure.

Job Description

- Process management : Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration

- Client interaction: Excellent Client Management, aiming at excellent Voice of Customer

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development: Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.