General Manager - eCommerce Operations/Support - Captive Technology Shared Services

This leadership opportunity is with the Captive Technology shared services unit of a large US MNC with 15000+ employees across the globe.

Our client is seeking a Manager (eq of a General Manager) with overall 13+ years of experience of which 4-5 years+ experience managing Ecommerce applications.

The Manager of eCommerce Operations must come from the eCommerce space and have a strong technical background in full digital commerce stack including but not limited to eCommerce engines. Challenges will include an ongoing strategic technology expansion; Onboarding and Team building; Vendor Management; Ability to transition the existing team to industry standard DevOps practices. Technology stack can be learned but, must have a record of success in operationalizing and supporting a world class ecommerce operation.

Responsibilities - 

- Plan and manage operations team to support high volume business to business (B2B) eCommerce website and various business to consumer (B2C) websites.

- Ensure the availability, reliability and security of the organization's eCommerce sites

- Respond to business critical emergency situations related to support of the eCommerce platform

- Create and execute team work plans and revise as appropriate to meet changing needs and priorities as well as provide oversight for project managers and team leads relative to same

- Support an agile work environment to deliver programs while balancing time, cost and scope

- Ensure adequate release processes consistently performed to make certain new releases do not threaten the stability and function of the websites affected

- Support robust change and configuration management practices

- Drive automation within eCommerce space by collaborating with internal teams and partners in different areas - DevOps, Quality Assurance, Test data management, etc.

- Assist in managing service integrator and other technology vendor relationships

- Make technology recommendations related to eCommerce environment

- Work with internal business users to refine organization's eCommerce operations/support roadmap as well as provide a world class eCommerce platform for realizing this roadmap

- Ensure the development and maintenance of technical and operational process documentation

Qualifications :

- BS in computer sciences or equivalent technical qualifications.

- 3+ years of experience in similar roles managing, supporting eCommerce applications

- 2+ years experience with Oracle eCommerce Suite (Endeca/ATG) strongly preferred.

- 2+ years experience with Agile methodologies (Scrum, Kanban)

- 2+ years of progressive staff management and development experience

- Exposure to DevOps tools and solutions

- Previous experience with implementation of e-commerce solutions a plus

- Understanding of various cloud technologies a plus

- Demonstrated collaborative skills, experience working in onshore/offsite model and ability to work well within a team

- Technical aptitude and demonstrated ability to work in a cross-functional environment.

- Excellent understanding of data and systems relationships to drive decisions

- Understanding of diverse application development practices (including both waterfall and agile methodologies) and various release management strategies