General Manager - Digital Marketing Operations

Job Title: General Manager Digital/Digital Marketing Operations

JD & Candidate specification:

Accountable for high-level external/internal client satisfaction.

- Responsible for fulfillment of contractual obligations/overall completion of deliverables

- Responsible for delivery to agreed service levels, and defines key performance indicators/project milestones.

- Develops new approaches and processes, which contribute both to step-change improvements in current area, and to business growth/efficiency in wider organization.

- Accountable for day-to-day budget management and reporting processes. Has major input to budget setting/financial proposals and reviews, and may set budget.

- Maintains dialogue with client and/or Organization senior management to ensure that contractual/financial targets are met.

- Responsible for the management of quality/ business process excellence in sphere of influence.

People

- Provides leadership and direction to team or across locations.

- Responsible for recruiting and ensuring the continuous development of the, including formal evaluation of direct reports.

- Accountable for the integrity of key human resource processes including career development, salary review, resource approach and performance management.

- Reviews and develops organizational structures to support business needs.

- Demonstrates comprehensive understanding and application of all relevant Organization policies, procedures and operational frameworks.

- Possesses strong business and industry acumen, and uses this knowledge to initiate and/or develop client relationships and contribute to contract negotiations, in conjunction with Partner

Desired Skills

Recent BPO industry experience

- Strong experience of having managed large operations teams of 150-200 People

- Great career track

- Exceptional soft skills

- Excellent communication /articulation/ executive presence

- Strong Client management experience

- Relevant experience in handling Digital operations/Digital Marketing Operations

There are totally 4 roles

1. Digital Marketing

2. Digital Operations for Gurgaon, Hyderabad and Bangalore