Upgrade to Pro Member
Consultant Recruitment at Hr India Solutions
Views:1770 Applications:154 Rec. Actions:Recruiter Actions:14
General Manager - Customer - Telecom (14-22 yrs)
General Manager Customer
Competencies, Knowledge and Experience :
Education Qualification : MBA / Post - Graduation / LLB (optional)
Relevant Experience : 15-22 years
Competencies (Primary and Secondary) :
- Domain Expertise, Good Analytics & Presentation Skills, Team Management, Partner Management & good interpersonal skills.
Principal Accountabilities and Key Deliverables :
Major Activities :
- Drive the organization to ensure achievement of CSAT targets by devising and ensuring implementation of cross functional action plans.
- Ensure Cost-to-serve is within the budget by planning and managing CS resource allocation.
- Gather continuous feedback from customers, front line employees and other stakeholders and use the same to further improvement of CS operations
- Drive Business results / AOP through effectively managing Outsourced Partner Eco-system.
- Be the custodian of the Customer experience by regulating, testing and approving any new customer impacting process/policy/product/technology intervention.
- Ensure compliance to all regulatory norms including DOT / TERM.
- Ensuring ESAT and employee retention.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
