General Manager - Customer Success group - Sales Function - Telecom (15-20)

Role : General Manager - Customer Success Group - South India

Function : Sales

Reportees : 11 senior Managers based at Bangalore, Hyderabad & Chennai

Salary : 40 lakhs

- Candidates from Telecom Companies like Airtel/ Jio Or Companies like IBM, Dell with experience in managing Pre-Sales, Solution Architects & Product Sales Specialists(Pss) in Iot, Cloud & Security(Ics) may apply.

Role : Head CSG is responsible for managing a team which works closely with sales to ensure creation and successful closure of opportunities, enablement of new product penetration alongside competition landscaping and increase RMS from existing Large & Medium set of customers. Craft new strategies to scale up business from existing clients in coordination with sales, marketing, and product teams

- Lead, supervise a team of Pre Sales, Product sales specialists (PSS) ICS (IoT, Cloud, Security) / Connectivity, Solution Architects

- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.

- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).

- Revenue & Churn Management of the existing Logos

Right Person (Qualification & Experience) :

- 7 to 10 Years of Team handling exposure

- Total Experience of 15 to 20 Years

Personal Attributes :

- Understanding of customer Industry domain including terminologies, past and emerging trends

- Understanding of IT landscape and emerging trends of multiple industries

- Strong technical knowledge & experience of assigned Data, Voice, Security, Cloud, Collaboration products

- Advance level understanding of technology landscape, products and trends

- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable

- Market Research and Analytical Skills

- Graduate or Post Graduation from reputed university

- Sales Certification on Data, Voice, Cloud will be an added advantage

- Effective Communication, Coordination and Negotiation skills

- Efficient team leader

- Presentation & Story Telling

- Time Management

- Attention & Eye for details

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