General Manager - Customer Service - Telecom/Real Estate/Hospitality

- The incumbent will be responsible for building all the processes and guidelines driving them towards excellence with a sole focus on customer centricity.

- Create a customer focussed culture. Own the customer experience through and create channels to enable the same.

- Support incidents need to be resolved properly, achieving overall satisfaction of the customers along with compliance with set practices/ policies/programs.

Required:

- 8-10 years of experience in customer service leadership role in a high-volume and extremely fast-paced environment. Hospitality with a flair for leadership roles

- Prior experience in leading large and diverse teams, including people managers

- Exceptional written and verbal communication skills

- Strong analytical skills to abstract and present data, trends and business information to support fast decision making