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Hiring Lead at Havoc Consultants
Views:617 Applications:206 Rec. Actions:Recruiter Actions:12
General Manager - Customer Service - Telecom/Real Estate/Hospitality (8-20 yrs)
- The incumbent will be responsible for building all the processes and guidelines driving them towards excellence with a sole focus on customer centricity.
- Create a customer focussed culture. Own the customer experience through and create channels to enable the same.
- Support incidents need to be resolved properly, achieving overall satisfaction of the customers along with compliance with set practices/ policies/programs.
Required:
- 8-10 years of experience in customer service leadership role in a high-volume and extremely fast-paced environment. Hospitality with a flair for leadership roles
- Prior experience in leading large and diverse teams, including people managers
- Exceptional written and verbal communication skills
- Strong analytical skills to abstract and present data, trends and business information to support fast decision making
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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