General Manager - Customer Relationship/Post Sales - Real Estate

A Customer Relationship General Manager (CRM) specializing in collections within the real estate sector plays a crucial role in managing client relationships and ensuring timely payment collections post-property transactions.

This position focuses on maintaining positive client interactions while effectively overseeing the financial aspects related to property purchases.

Key Responsibilities:

- Payment Collection Management: Oversee and ensure the timely collection of payments from clients, addressing any issues that may arise during the process.

- Client Communication: Serve as the primary point of contact for clients regarding payment schedules, outstanding balances, and related financial inquiries.

- Relationship Building: Develop and maintain strong relationships with clients to facilitate smooth payment processes and encourage future business opportunities.

- Issue Resolution: Address and resolve any disputes or concerns related to payments, working collaboratively with clients to find amicable solutions.

- Record Keeping: Maintain accurate records of all client interactions, payment schedules, and collection activities to ensure transparency and accountability.

- Collaboration: Work closely with internal departments, including sales, finance, and legal teams, to coordinate efforts and ensure a seamless post-sales experience for clients.

Qualifications:

- Education: A bachelor's degree in Business Administration, Finance, Real Estate, or a related field is typically required.

- Experience: Prior experience in customer relationship management, collections, or a related role within the real estate industry is highly desirable.

- Skills: Strong communication and interpersonal skills, proficiency in negotiation and conflict resolution, attention to detail, and familiarity with customer relationship management (CRM) software and financial systems.