One of our portfolios - Open House is looking to add Customer Experience Lead. About OpenHouse: Imagine what Starbucks has done for coffee, Airbnb has done for travel, Cure.fit has done for fitness, OYO for lodging, Openhouse is trying to do for education. We are building a network of neighbourhood learning hub, where children can explore new skills and hobbies and develop their passions, with courses ranging from dance to drama, chess to robotics, and art to entrepreneurship all under one roof. In a post pandemic world, where children have lost out on their formative years, the importance of Openhouse's community learning hubs has only grown. As India's cities are developing, each neighbourhood is seeing new cafes, restaurants, theatres and shopping malls come up. We believe that each neighbourhood also deserves a community learning hub to help shape the next generation of changemakers. Our vision is to bring Openhouse's model of holistic education to every neighbourhood in India, and eventually to Asia and beyond. Since our founding in 2018, we have served 10K+ students and impacted the lives of 250+ teachers - and this is just the beginning. We're fortunate to have world class investors backing our vision in our Series A such as as Accel, Matrix Partners and a leading US education focused fund. Take a glimpse of our learning hub here. https://www.youtube.com/watch?v=jvGcembZ_C4 OH approach! At Openhouse, we empower teachers with technology and infrastructure to transform their classroom culture into one that is welcoming, healthy, and constructive. We think education is about cultivating mindsets and mastering concepts, not just cracking exams. Be it math or meditation, chemistry or creative writing or even a film club - at Openhouse - we encourage children to explore what works best for them. It is our belief that every child deserves the space and opportunity to explore & excel. While most innovators and startups are trying to solve for online learning, we fundamentally believe that learning happens best in person but there is an opportunity to make this experience 10X via modern centres, right use of technology, and powerful communities! Your responsibilities! - You'll build our retail playbook: people & processes at each learning hub - We have 8 live locations. Each centre team will roll up to you and together you guys will own the following stages for our customers post acquisition: on-boarding -&gt; relationship building -&gt; retention -&gt; up-selling -&gt; community. - You'll be responsible for the P&L of all centres in Bangalore. - Your north star is to increase the time spent by children at our learning hub. - You'll be working cross-functionally with stakeholders on the demand side (parents), supply side (teachers), product and founders to help you achieve your goals - Last but not the least, you'll help build a mission driven community between all our team members & teachers working at the learning hub. Preferred mindset! - Process & metrics driven, seasoned manager - Enjoy the challenge of working in a fast-paced, start-up environment - Ability to learn & iterate while building a playbook - Evangelise the Openhouse vision to current and prospective team members Desire to build the right culture & people for our retail org Desired experience Must haves: - Minimum of + 6 years of work experience; - Worked in orgs that are 50-200 and directly managed a team of 20+ members for at least 1 year Nice to have: - Worked on launching or growing cities in retail/ online to offline/ consumer brands - Has an inclination towards the education industry - PS: More than anything above, if you've taken risks and failed, we love you. Comp expectations - Since this is a senior role, we are open minded in terms of compensation based on the candidate's experiences + willingness to grow in the organisation. - CTC is not a constraint for the right candidate. Our culture - The best classrooms have an awesome learning culture. We think of our organization as one large classroom, where each of us is a student trying to learn from & teach one another. We have all sorts of people here: humanists, tech junkies, educationists, designers & wanna be designers! Since we are a small organization, we function like a tight-knit family where we care for each other's work but also for each other's lives. We've often heard that the first 100 team members set the culture & pace of an organization, which is why we take time and carefully pick our team. If you grab a sneak peek into our tribe, you'd find us to be super real. We are all encouraged to call a spade a spade, even if this means disappointing a peer. Coming up with prospective solutions is good, but we care about how well the experience is crafted - aesthetics do matter. Think of Disneyland, Nike, Airbnb, Wework, Apple: the best folks know not only how to deliver a product/service, but also make it beautiful. Most importantly, we are all learners! Right across the team. from engineering to product, community to classroom, we think of how we'd feel if we were students - and this reminds us to keep learning and growing!

Bangalore

General Manager - Customer Experience Lead - Education 

General Manager - Customer Experience Lead - Education  ,Job Description for General Manager - Customer Experience Lead - Education  in Matrix Partners India in  Bangalore for (6-10) years of experience. Apply Now!

Job Description for General Manager - Customer Experience Lead - Education  in Matrix Partners India in  Bangalore for (6-10) years of experience. Apply Now!