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15/10 HR
Principal Account Lead at Randstad India

Views:2432 Applications:144 Rec. Actions:Recruiter Actions:140

General Manager - CRM - Real Estate (10-15 yrs)

Bangalore Job Code: 754344

Looking for a General Manager CRM for a leading Real Estate company headquartered in Bangalore.

Candidate only from Real estate industry should apply.

Job role involves :

- Championed the design, development and implementation of SFDC throughout the CRM & FM function to achieve process automation and significantly increase CRM associate bandwidth.

- Improved operational efficiency of PAN India projects by conducting monthly, quarterly and annual performance reviews of regional CRM teams on collections, registrations, handovers and customer complaints.

- Responsible for customer management for projects from Booking to Hand over stage

- Should have handled large projects

- Must have - should have managed mutiple projects together

- Set-up and lead the 'Back Office' function to support regional CRM teams in customer interaction management, CRM process management and daily operations management.

- Revamped the CRM SOP's and documentation process to achieve compliance to regional RERA and GST regulations while creating consistency and standardization in CRM processes across locations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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