Principal Account Lead at Randstad India
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General Manager - CRM - Real Estate (10-15 yrs)
Looking for a General Manager CRM for a leading Real Estate company headquartered in Bangalore.
Candidate only from Real estate industry should apply.
Job role involves :
- Championed the design, development and implementation of SFDC throughout the CRM & FM function to achieve process automation and significantly increase CRM associate bandwidth.
- Improved operational efficiency of PAN India projects by conducting monthly, quarterly and annual performance reviews of regional CRM teams on collections, registrations, handovers and customer complaints.
- Responsible for customer management for projects from Booking to Hand over stage
- Should have handled large projects
- Must have - should have managed mutiple projects together
- Set-up and lead the 'Back Office' function to support regional CRM teams in customer interaction management, CRM process management and daily operations management.
- Revamped the CRM SOP's and documentation process to achieve compliance to regional RERA and GST regulations while creating consistency and standardization in CRM processes across locations.
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