General Manager - Continuous Improvement - Consulting Firm

- Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking

- Work with key business stakeholders, to build a continuous improvement environment to support an ongoing programme of change

- Lead and facilitate process improvement based workshops to drive ideas and solutions

- Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working

- Identify trends and process variations as part of establishing a continuous improvement monitoring system

- Assist in the development and implementation of a - best-in-class- continuous improvement strategy

- Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls

- Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis

- Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements

- Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

- Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times

- Set up a program, deliver coaching and run projects pan India

- Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Competencies

- Preferably Six Sigma Black Belt, certified in Design Thinking, and Systems Thinking methods

- Minimum 10 years proven continuous improvement analytical experience from a similar role, including project management, continuous improvement and business analysis

- Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping