General Manager - Consulting & Professional Services - BGV Operations

MUST HAVES :

- Should have experience in managing 100 to 150 people

- P&L management experience is must

- Should have experience in Criminal check (US region)

- Experience in operations side( BGV is must)

Job Description :

- Reporting The role reports to the Sr General Manager - Consulting & Professional Services

Role Background :

- We work with a leading global background screening and workforce solutions providers.

- The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications.

- Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data & voice

Primary Duties & Responsibilities :

- Responsible for day to day operations; meeting defined SLAs and KPIs for the process- Team Management

- Managing a team size of 500+ along with managing staffing needs for the operations team including recruitment, retention and budgets- P&L Management

- Effectively manage large P&L and ensure that revenue targets are achieved or exceededClient Management

- Engaging with Client process team and work on project that improve client processes and drive client value

- Define and implement operations strategy, structure, and processes

- Should have good understanding of the business products /services

- Coach, mentor and develop the talent to drive high performance

Job Description : General Manager, Consulting & Professional Services

- Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services- Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives

- Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account

- Be proficient in comprehending SOW / Contract nuances for the account

- Provide regular performance updates to the senior leadership team.

- Monitor performance to proactively identify efficiency issues and propose solutions.

Desired Experience and Skills :

- Bachelor's degree with 14 to 18 years of related experience

- MBA preferred

- Excellent Communication skills

- Strong Client interaction & Account management skills

- Should be comfortable to work in 24- 7 environment

- Strong business acumen with a broad understanding of fundamental business principles

- Large team management experience

- Should have managed team size of 500+ in US BGV operations

- Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player)

- Foster an environment of continuous improvement by identifying opportunities to streamlines processes