General Manager - Consulting & Professional Services - Background Screening Operations

General Manager - Consulting & Professional Services - BGV Operations

Reporting : The role reports to the Sr General Manager- Consulting & Professional Services

Role Background : We work with a leading global background screening and workforce solutions providers.

- The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications.

- Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data & voice

Primary Duties & Responsibilities :

- Large team management experience - should have managed team size of 500+ in US BGV operations

- Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player)

- Foster an environment of continuous improvement by identifying opportunities to streamlines processes

- Responsible for day to day operations; meeting defined SLAs and KPIs for the process

- Team Management : Managing a team size of 500+ along with managing staffing needs for the operations team including recruitment, retention and budgets

P&L Management :

- Effectively manage large P&L and ensure that revenue targets are achieved or exceeded

- Client Management : Engaging with Client process team and work on project that improve client processes and drive client value

- Define and implement operations strategy, structure, and processes- Should have good understanding of the business products /services

- Coach, mentor and develop the talent to drive high performance

- Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services-

- Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives

- Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account

- Be proficient in comprehending SOW / Contract nuances for the account

- Provide regular performance updates to the senior leadership team.

- Monitor performance to proactively identify efficiency issues and propose solutions.

Desired Experience and Skills :

- Degree with 14 to 18 years of related experience; MBA preferred

- Excellent Communication skills; Strong Client interaction & Account management skills

- Should be comfortable to work in 24- 7 environment

- Strong business acumen with a broad understanding of fundamental business principles