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22/10 Stalin
Director at Nastech Consulting

Views:351 Applications:105 Rec. Actions:Recruiter Actions:8

General Manager - Consulting & Professional Services - Background Screening Operations (14-20 yrs)

Andhra Pradesh/Vishakhapatnam/Vizag Job Code: 858639

General Manager - Consulting & Professional Services - BGV Operations

Reporting : The role reports to the Sr General Manager- Consulting & Professional Services

Role Background : We work with a leading global background screening and workforce solutions providers.

- The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications.

- Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data & voice

Primary Duties & Responsibilities :

- Large team management experience - should have managed team size of 500+ in US BGV operations

- Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player)

- Foster an environment of continuous improvement by identifying opportunities to streamlines processes

- Responsible for day to day operations; meeting defined SLAs and KPIs for the process

- Team Management : Managing a team size of 500+ along with managing staffing needs for the operations team including recruitment, retention and budgets

P&L Management :

- Effectively manage large P&L and ensure that revenue targets are achieved or exceeded

- Client Management : Engaging with Client process team and work on project that improve client processes and drive client value

- Define and implement operations strategy, structure, and processes- Should have good understanding of the business products /services

- Coach, mentor and develop the talent to drive high performance

- Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services-

- Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives

- Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account

- Be proficient in comprehending SOW / Contract nuances for the account

- Provide regular performance updates to the senior leadership team.

- Monitor performance to proactively identify efficiency issues and propose solutions.

Desired Experience and Skills :

- Degree with 14 to 18 years of related experience; MBA preferred

- Excellent Communication skills; Strong Client interaction & Account management skills

- Should be comfortable to work in 24- 7 environment

- Strong business acumen with a broad understanding of fundamental business principles

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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