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17/09 Rohit Gupta
Co-Founder & Director at Maquette Consulting Group

Views:3433 Applications:98 Rec. Actions:Recruiter Actions:30

General Manager - Business Solutions/Presales - BPO (12-20 yrs)

Hyderabad Job Code: 744228

A business solutions manager is responsible for ensuring ongoing business & account growth through proactive solutioning, product/process ideation, and research enabled problem solving. This is a dynamic role, which requires the manager to provide ongoing business development and pre-sales support, collaborate with support (HR, transition, process excellence, operations, infra), account teams (both onsite & offshore). The person must have prior experience with BPO & digital operations (content, Education, digital marketing), preferably in the communications and media space. The candidate should have a good handle on commercial modeling, capacity planning, automation levers and other important solution elements.

What you will do?

- Lead RFP solutioning and scoping; draft implementation plans, propose workforce, transition, due-diligence, points of view

- Coordinate with senior management to understand business priorities and develop effective solutions

- Perform bid-management, gather market intelligence and research

- Proactively work with both delivery & accounts sales team to identify business opportunities and relevant business cases; plan & execute proposals; commercial modelling

- Mentor junior members of the solutions team on best practices, business processes and knowledge training

- Identify and analyze business risks and develop mitigation plans.

- Extend ongoing support (or lead) to business unit strategy initiatives around business development, knowledge management, quality, process improvement etc.

Required Education: MBA or Master's Degree

Experience: 12-14 years experience in business solutions preferably in a KPO / BPO set up

Skills:

- Possess knowledge on the competitive landscape & KPO business frameworks, while staying abreast with business trends and technologies/platforms (internal & external)

- Ability to synthesize research output through executive presentations & PoV documents

- Possess experience with handling commercial models (across location, shift support, language, skill set, process type etc.)

- Expert level knowledge of scoping, story boarding, research methodologies

- Strong creative problem-solving skills

- Flexibility to manage multiple deals in a fast paced environment with ability to prioritise and multitask

- Customer service orientation with focus on tangible outcomes

- Exceptional attention to detail

- Excellent written, oral communication & presentation skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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