General Manager - Business Intelligence & Forecasting - Call Center Analytics

Urgently hiring for General Manager Business Intelligence & Forecasting(Call Center Analytics & Forecasting) with a Top Brand

MANDATORY - Quarterly, Monthly, Weekly, Daily and Half-hourly forecast demand Forecast for service, considering sales plan, seasonal variations, cyclical variations and irregular variations - Contact center and Back office

Major purpose of the job:

- Develop and prepare strategies for Business Intelligence processes for Customer operations

- Developing and building the Forecasting & governance capabilities in the team to meet the stake holder expectation

- Perform analysis on organization processes and provide appropriate results.

- Prepare architecture for data, prepare strategies and provide business object solutions as per requirements.

- Analyze all complex data and identify requirements for business enhancement in project.

- Provide support to all business resources and monitor all requirements for various value added service.

- Managing & coordinating, with both the internal and cross-functional organizations, communications & timely information dissemination to the team & Stakeholders

- Timely performance management dialogue with the team to ensure performance improvement

- Establish coaching relationships within the team and develop skills of the team members

- Internal Audits and quality assurance to ensure compliance to the policies and processes