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12/11 Arpan Khurana
Director at Hashtag HR

Views:1145 Applications:67 Rec. Actions:Recruiter Actions:49

General Manager - Business Finance - Customer Experience Team (6-8 yrs)

Bangalore Job Code: 763744

Job Summary :

- Candidates from FMCG or Ecom companies are preferred.

This position will be a part of the Business finance team working closely with Customer experience teams leading the finance charter on customer experience and related areas.

The successful candidate will be strategic, analytical, and have demonstrated the ability to effectively manage the finances of a high-growth business.

Key responsibilities :

- Identify the relationships between different parts of the business to drive input-output correlations in the business initiatives and their impact on Cx metrics

- Apply input-output relationships to run RCAs and weekly/fortnightly reviews with the Customer experience team

- Build frameworks for capital allocation across different BUs and assist in business optimization

- Present solution/ideas to solve for business objective customer experience with an eye on growth and economics

- Forecast performance of the company on a monthly, quarterly and annual basis to flag gaps to target well ahead of time

Job Description :

- Drive planning rigour and predictability by designing the monthly/quarterly operating plan and goals around input metrics

- Work closely with the customer experience and the related business teams to focus on Cx related cost and business metrics 


- Hold weekly check-ins within the teams to ensure progress is on track to hit the plans

- Raise questions on business design as appropriate, e.g. where the action plan does not add up to the business ambition

- Highlight any risks to the monthly and quarterly operating on a weekly/fortnightly basis to ensure necessary action is taken or if goals needs to be re-aligned

- Design and cascade L0 goals to all levels of the organization for Customer experience

- Build and own KPI frameworks, correlating each key business outcome to a detailed set of input activities

- Use the framework during reviews and ensure than input metrics are on track

- Budgeting, forecasting and Long range planning - Drive the AOP process to build an annual plan that balances top-down ambition with bottom-up build up

- Be the custodian of Year end goal through the year - periodically develop EOY scenarios to aim Management team decision on organizational re-direction, if needed

- Liaise with CEO office to champion the annual and quarterly KPI setting process

Best Fit Profile :

- 6-8 Years of experience post qualification

- Master's in Business - Finance/Strategy or CA is preferred

- Strong interpersonal skills, ability to work with and influence cross functional teams

- Knowledge of SQL is preferred

- Self-starter who can take ownership of deliverables with minimal direction and develop new ways of approaching business problems

- Continuous improvement attitude and fast learning ability

- Excellent verbal and written communication skills

Women-friendly workplace:

Maternity and Paternity Benefits

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