General Manager - Business Excellence - Healthcare BPO

General Manager - Business Excellence - US Healthcare

A global BPO with domain expertise in back office processing, contact centres and HRO solutions with 40000+ employees worldwide.

Mandatory Ask:-

1.Open to US Shifts (Evening Shifts)

2. Overall 15 years of experience, of which at least 6 years in US Healthcare Quality

3. Six Sigma Black Belt Certified

KEY RESPONSIBILITY AREAS:

- Deployment of Standardised Transaction Quality Monitoring & Excellence Assessment across the organisation.

- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.

- Alignment of organisational metrics to Excellence frameworks.

- Implement strong governance to address Operations Quality and Improvement projects and initiatives

- Deploy AI, ML, Analytics based SMART audits & also drive audit automations

- Experience in driving Compliance Audits. Relevant certification preferred.

DESIRED SKILLS :

- 15+ years of overall experience with at least 6 years in US healthcare BPO in quality function at a leadership role

- BPR/ Process Transformation

- Six Sigma Black Belt Certified

- Graduate.

- Diploma in Business Administration or any Post-graduation will be an added advantage.

- Certified Auditor - ISO 9001, 27001 (preferred)

- Strong domain knowledge in international healthcare processes and products.

- COPC registered coordinator and implementation experience of COPC, preferred

- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

- Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.

- Ability to work across various geographies.